Terms & Conditions

Last Updated: March 13, 2025

Welcome to Shaheeno, Pakistan's first dedicated influencer marketplace built to empower local influencers and businesses. By using Shaheeno, you agree to abide by the following terms and conditions, which outline the ethical standards, policies, and platform guidelines for both influencers and brands.

1. General Terms

1.1. Acceptance of Terms

By registering, using, or accessing Shaheeno, you agree to these terms and conditions.

1.2. Eligibility

  • Influencers: Must have an active social media presence (TikTok, YouTube, Facebook, or Instagram) with real followers and engagement.
  • Brands: Must be legally registered in Pakistan and comply with platform guidelines.
  • Shaheeno reserves the right to suspend or remove any user violating these terms.

1.3. Platform Purpose

  • Shaheeno is strictly for Made-in-Pakistan product promotions.
  • Imported products CANNOT be marketed, sold, or promoted.
  • The platform's goal is to empower Pakistani influencers and local businesses.

2. Ethical & Legal Practices for Brands and Influencers

2.1 Prohibited Products & Services

The following products & services CANNOT be advertised, promoted, or sold through Shaheeno:

  • Imported Products – Brands cannot ask influencers to promote any non-Pakistani products.
  • Tobacco & Smoking-Related Products – Cigarettes, cigars, vaping products, shisha, or any tobacco-based items.
  • Alcohol & Narcotics – Liquor, drugs, or any mind-altering substances.
  • Weapons & Dangerous Items – Firearms, knives, explosives, or any illegal weapons.
  • Gambling & Betting Services – Lottery tickets, betting platforms, online casinos.
  • Adult Content & Services – Pornography, escort services, or any 18+ content.
  • Fake or Fraudulent Services – Get-rich-quick schemes, pyramid schemes, fake job offers.
  • Environmental Pollutants – Products that harm the environment, such as excessive plastic, harmful chemicals, or toxic materials.

If a brand or influencer is found promoting any of the above, they will be permanently banned.

2.2 Ethical Responsibilities of Influencers

  • Only promote products that align with truth and ethics.
  • Do NOT mislead audiences with false claims.
  • Clearly disclose paid promotions (mention "Sponsored" or "Paid Partnership").
  • Avoid exaggeration or deception in product reviews.
  • Respect brand agreements and deliver content on time.

2.3 Ethical Responsibilities of Brands

  • Do NOT force influencers to promote misleading content.
  • Clearly define campaign expectations and pricing.
  • Provide genuine, Made-in-Pakistan products only.
  • Pay influencers fairly and on time through secure transactions.
  • Respect influencer creative freedom – avoid forcing scripted content.

3. Payment & Transaction Policies

3.1 Secure Transactions & Payouts

  • All payments must be made through Shaheeno's secure escrow system.
  • Brands must deposit campaign funds in advance to ensure influencer payments.
  • Influencers will receive payments once work is completed and approved.

3.2 Refunds & Disputes

  • If a brand cancels a campaign mid-way, influencers will be compensated fairly for the work done.
  • If an influencer fails to deliver, the brand may request a partial or full refund.
  • All disputes will be resolved by Shaheeno's dispute resolution team.

4. Content Moderation & Community Guidelines

4.1 Authentic Engagement & No Fake Followers

Influencers must NOT:

  • Buy fake followers, likes, or comments.
  • Use engagement bots.
  • Mislead brands with inflated social media stats.

Violating influencers will be permanently banned from the platform.

4.2 No Hate Speech or Harmful Content

  • Hate speech, racism, sexism, religious intolerance, or bullying is strictly prohibited.
  • Content promoting violence, self-harm, or extremist ideologies will result in immediate account suspension.
  • All influencers must maintain a respectful and professional approach.

5. Influencer & Brand Ratings & Reviews

  • Both influencers and brands can rate and review each other after a completed campaign.
  • Unfair ratings, fake reviews, or review manipulation will result in penalties or suspension.

6. Account Suspension & Termination

Shaheeno reserves the right to ban or suspend any account for violations such as:

  • Promoting imported or unethical products.
  • Using fake engagement or fraudulent tactics.
  • Failing to deliver campaign commitments.
  • Engaging in spam or platform abuse.

A banned user cannot create a new account without approval.

7. Privacy & Data Protection

  • Shaheeno will never share your personal data with third parties without consent.
  • All user transactions & communications remain secure and encrypted.
  • Influencers & brands must not misuse personal information obtained via Shaheeno.

Misuse of personal data will lead to permanent account termination.

8. Platform Customization & Policy Updates

  • Shaheeno may update policies periodically to ensure compliance with local laws & ethical standards.
  • Users will be notified before any major policy changes.

9. Contact & Support

For any queries or complaints, contact Shaheeno Support Team via:

  • Email: support@shaheeno.com
  • WhatsApp: +92-XXX-XXXXXXX
  • Live Chat: Available on the website