Your data, in plain language
Effective July 15, 2026. This is the policy — we've written it to be read, not skimmed past.
Privacy policy
What we collect
Account details (name, email, role), your public creator or brand profile, synced platform stats (followers, engagement) used for verification badges, order and dispute threads, and payout preferences. Payment card and bank details go directly to our regulated banking partners — we never store them.
Connected social accounts
When you link YouTube (Google), Facebook or Instagram (Meta), or LinkedIn from the studio, you approve access on that platform's own consent screen. We receive your profile basics (name, username, avatar), audience counts, your Pages or channels, and — only when you ask the studio to do it — the ability to publish a post, reply to a comment, or start a live stream on your behalf. Access tokens are kept in secure, browser-only (httpOnly) cookies on your device, not in our database; our servers keep only non-secret account metadata such as your handle and follower count. We use platform data solely to run the features you see, in line with the Meta Platform Terms and the Google API Services User Data Policy (including its Limited Use requirements) — never for advertising profiles, and never sold.
How we use it
To run the marketplace and studio: matching, verification badges, escrow, payouts, FBR statements, scheduling and publishing your content where you tell us to, and support. Aggregated, anonymized numbers power features like rate benchmarks.
What we never do
Sell your personal data, show your earnings to other users, share your contact details with a counterparty before a funded order connects you, or post to a connected account without an action you took.
Data retention & deletion
Disconnecting a linked social account, revoking access from the platform's side, deleting your whole account, or asking us by email — all are free and always available. The step-by-step instructions live on the Data deletion policy page. Deletion completes within 30 days, minus records the law requires us to keep.
Who you must be
Shaheeno is for adults — you must be 18 or older to hold an account, so we do not knowingly collect data from children.
Changes & contact
If this policy changes materially we notify you by email and in-app before it takes effect. Questions or requests about your data: use the contact page — a human answers.
Looking for the rules of the marketplace instead? Terms of Service · Questions? Contact us