The honest version, in plain language
Effective July 1, 2026. This summary is the agreement — we've written it to be read, not skimmed past.
Terms of service
Accounts
You need one account per person or company, accurate details, and to be 18+. Brand and creator roles have separate dashboards; one login can't hold both.
What Shaheeno is
We're a marketplace and escrow coordinator between brands and creators. We're not a party to the creative contract itself — but every deal must run through platform escrow to be protected.
Escrow & payments
Brands fund orders before work starts; funds are held with regulated local banking partners and released on approval, partial release, or refund per dispute outcomes. Off-platform payment kills protection and can suspend accounts.
Fees
Brands pay plan fees (Free, Growth, Scale). Creators pay a commission per completed order by tier — Umeed 15%, Parwaaz 12%, Shaheen 9%. No listing fees, no payout fees.
Content & conduct
Creators own their content; brands get the usage rights stated in the gig or brief. Fake numbers, plagiarized work, or harassment mean removal — verified stats sync from platforms, so inflation is pointless anyway.
Disputes & termination
Flagging freezes escrow; a human reviews the on-platform thread and decides within 72 hours. Either side can close their account anytime once open orders settle.
Privacy policy
What we collect
Account details, synced platform stats (followers, engagement) for verification, order threads, and payout preferences. Payment card and bank details go directly to our banking partners — we never store them.
How we use it
To run the marketplace: matching, verification badges, escrow, payouts, FBR statements, and support. Aggregated, anonymized numbers power features like rate benchmarks.
What we never do
Sell your personal data, show your earnings to other users, or share your contact details with a counterparty before a funded order connects you.
Your controls
Export your data or delete your account from settings; deletion completes within 30 days, minus records law requires us to keep (tax and transaction records, typically 6 years).
Questions about either? Contact us — a human answers.